Define what better means before AI-supported work moves from pilot to business case.
Best for
Teams proving operational impact after an AI workflow launches.
Outputs
- -Baseline metric map
- -Success criteria
- -KPI owner list
Define evaluation criteria for outputs, tool calls, retrieval quality, escalation behavior, and reviewer confidence.
Best for
Agentic workflows, advisory tools, document assistants, and sales or service copilots.
Outputs
- -Evaluation rubric
- -Pass/fail thresholds
- -Sample test cases
Record what the AI saw, retrieved, inferred, recommended, and what humans finally decided.
Best for
Finance, HR, legal, lending, grants, procurement, case management, and customer escalation.
Outputs
- -Decision record
- -Source and context log
- -Human review note
Prepare containment, ownership, communication, and review steps for AI workflow failures.
Best for
Production AI systems and customer-facing assistants.
Outputs
- -Incident severity levels
- -Response owner map
- -Post-incident review
Classify what information AI may access, restrict, retain, or escalate before context boundaries go live.
Best for
CRM, HR, finance, document systems, and inbox-connected assistants.
Outputs
- -Data classification table
- -Permitted access rules
- -Retention and expiry rules
Estimate model routing, retrieval, tool calls, cached context, evaluation passes, and monthly operating cost.
Best for
SMBs deciding whether AI is affordable at production scale.
Outputs
- -Usage assumptions
- -Cost model
- -Routing and cache opportunities
Test agent behavior across normal cases, edge cases, missing data, tool failure, restricted requests, and escalation.
Best for
Agentic systems using tools, approvals, or multi-step workflows.
Outputs
- -Scenario list
- -Expected behavior
- -Regression backlog
Define the business, system, data, review, escalation, technical, compliance, and executive ownership model.
Best for
Leadership teams adopting AI across departments.
Outputs
- -RACI-style ownership model
- -Decision rights
- -Escalation chain
Plan the training, workflow changes, review habits, communications, and feedback loops that adoption needs.
Best for
Teams rolling AI-supported workflows out to staff.
Outputs
- -Adoption plan
- -Training map
- -Feedback loop