Adoption

Free Canadian small business workbook

AI Change Management and Training Plan

A worksheet for planning how people learn, adopt, review, and improve AI-supported workflows.

7 pages · PDF workbook · No email required

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What’s inside

A working guide
for a real decision.

Map training needs, workflow changes, communication, feedback loops, resistance risks, and review habits so architecture becomes operating behavior. Use this guide to make the operating choice explicit, test it with evidence, and record who owns the next decision.

Who this is for

Teams rolling AI-supported workflows out to staff.

Bring the people who own the work

Include the workflow owner, a person who performs the work, a reviewer with authority to approve or stop it, and the relevant data or tool owner.

Includes an explainer, working worksheet, three illustrative examples and practical considerations. This is a planning PDF, not prebuilt automation software.

Use it with your own work

Five questions
to work through.

Choose one workflow. Record enough context to support a decision, then use the worksheet to name the owner, evidence and next review.

  1. Start doing

    Which new behavior should users adopt?

  2. Stop doing

    Which manual workaround, copy-paste habit, or shadow process should end?

  3. Review behavior

    How should users inspect, approve, correct, or escalate AI output?

  4. Training

    What does each role need to understand before launch?

  5. Feedback

    How do users report weak outputs, missing context, or workflow friction?

Illustrative examples from the workbook

Where this becomes practical.

Consulting Practice

Train proposal reviewers

Consultants need a consistent way to check AI drafts rather than assuming polished text is approved.

Independent Retailer

Train front-line staff

Staff need to know when the assistant can answer and when to hand a question to a manager.

Accounting Practice

Train summary operators

Preparers and reviewers need distinct habits for checking sources, figures, and client-facing language.

AI-supported role
Prepare role-specific practice cases, guidance, and feedback summaries from approved workflow rules.
Human authority
Managers train staff, observe real use, correct habits, and decide when adoption can expand.
What to measure
Track trained roles, correct use, workarounds, feedback closure, and review quality.

Illustrative scenarios, not client results or a promise of performance. The workbook includes additional case-specific prompts.

A useful first step

Use the workbook.
Bring us the next question.

Download and use it without booking a call. If you want help applying it, email Chris with the workflow you’re considering and what you want to improve.

Discuss your workflow

Further reading in the library

General operational guidance only. These resources are not legal, privacy, cybersecurity or regulatory advice.